CASE STUDY

BRAND & PRODUCT INSPECTION CLIENT

The Challenge

This client is a large legal consulting firm that specializes in Governmental contracts and health regulations. They engage us often to provide field support for product authenticity inspections, contractual compliance inspections, and  other various types of inspection services. Their main challenge is the lack of field support in very remote areas and the lack of a consistent reporting mechanism to analyze findings.

 

Our Approach

The client was concerned with knock off brands being stocked in place of real authentic product. We conducted product Inspections to verify authenticity, as well as inspecting for contractual compliance with merchandising, selling procedures, accurate sales staff product training and appropriate  inventory levels. In addition to reports, evaluators provided supporting documentation with photos, documents, and key findings analytical recaps.

The Results Were Amazing

The biggest advantage for this client was the sheer number of professional field auditors Custom Risk Solutions was able to provide. Our team was able to support multiple projects on a project-by-project basis, with some occurring regularly on an annual basis. We provided evaluators in remote cities who reported their findings utilizing the Custom Risk Solutions online real-time reporting tool. The inspection reports provide photo documentation, document support, and a professional written observation report.

Using this data, we were able to provide the client with real-time individual reports, and actionable analytical data mapped out in useful graphs, charts and breakouts of key findings and concerns.