Specialized Risk and Loss Prevention Services

Helping global corporations maximize profit by mitigation risk and preventable loss.

Compliance and Auditing

We help you ensure compliance by ensuring quality standards are consistently met.

Mystery and Integrity Shopping

Measure the quality and effectiveness of customer service, compliance with regulations, training, and transactional integrity, protect your brand, and compete more effectively.

Loss and risk mitigation experts dedicated to protecting assets and brand integrity.

Mystery shopping and the C-suite:

How undercover shoppers inform better enterprise risk management decisions

When people think of mystery shopping, they often conjure up images of customer service monitoring: undercover shoppers visiting a business to evaluate the overall consumer experience.  They also want to know if their employees are driving sales by communicating promotions, and what consumers’ think and say about their brand versus competitors’.

But as enterprise risk management grows in adaptation, other members of the C-Suite – from the CEO to CFO, CHR, and Chief Counsel – are also turning to mystery shopping as there can be millions of dollars’ worth of lost revenue, profit and brand equity, as well as exposure to liability waiting in the answers that mystery shopping experts provide.

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Food Industry Challenges

Client Challenges - A company that manages a large fleet of food service providers had concerns with operational controls, systemic loss control and food safety compliance. Remedies Implemented -We were engaged initially to develop an evaluation program that could be...
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Brand & Product Inspection Client

CASE STUDY BRAND & PRODUCT INSPECTION CLIENT The Challenge This client is a large legal consulting firm that specializes in Governmental contracts and health regulations. They engage us often to provide field support for product authenticity inspections,...
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Retail Mystery Shopping & Brand Growth

CASE STUDY RETAIL MYSTERY SHOPPING & BRAND GROWTH We were engaged initially to help develop the Mystery Shop program. Point by point, this program design would focus on key training initiatives, product launches, product knowledge, suggestive selling,  operational...
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National Parks & Resorts Management

CASE STUDY National Parks & Resorts Management The Challenge The company wants to remain true to the legacy of hospitality and continue to set the standard for ecologically sound resorts that complement, not harm their natural surroundings. Each and every property...
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