Compliance and Auditing
We help you ensure compliance by ensuring quality standards are consistently met.
Mystery and Integrity Shopping
Measure the quality and effectiveness of customer service, compliance with regulations, training, and transactional integrity, protect your brand, and compete more effectively.
Loss and risk mitigation experts dedicated to protecting assets and brand integrity.
Mystery shopping and the C-suite:
How undercover shoppers inform better enterprise risk management decisions
When people think of mystery shopping, they often conjure up images of customer service monitoring: undercover shoppers visiting a business to evaluate the overall consumer experience. They also want to know if their employees are driving sales by communicating promotions, and what consumers’ think and say about their brand versus competitors’.
But as enterprise risk management grows in adaptation, other members of the C-Suite – from the CEO to CFO, CHR, and Chief Counsel – are also turning to mystery shopping as there can be millions of dollars’ worth of lost revenue, profit and brand equity, as well as exposure to liability waiting in the answers that mystery shopping experts provide.